Shipping Policy Effective Date: 18/08/2023 1. General Information At NGXCORP PRIVATE LIMITED we strive to ensure that your orders are processed and delivered promptly. This Shipping Policy explains the terms and conditions related to the shipping of products purchased from our website www.ngxcorp.com. 2. Order Processing 2.1 Order Confirmation Once you place an order, you will receive an order confirmation email. This email will contain your order number, details of the items purchased, and an estimated delivery date. Please review the information in the confirmation email and contact us immediately if there are any errors. 2.2 Processing Time Orders are typically processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Please note that processing time may vary during peak periods, such as holidays or promotional events. 3. Shipping Methods and Costs 3.1 Shipping Options We offer the following shipping options: • Standard Shipping: Estimated delivery within 15 business days. • Expedited Shipping: Estimated delivery within 30 business days. • Overnight Shipping: Next business day delivery. 3.2 Shipping Costs Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order. Any applicable shipping promotions or discounts will be applied automatically during checkout. 4. Delivery 4.1 Delivery Locations We ship to All Over India. Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas. If you are unsure whether we deliver to your location, please contact us at sales@ngxcorp.com. 4.2 Delivery Timeframes Estimated delivery times are provided during checkout and are based on the shipping method selected. Please note that these timeframes are estimates and not guaranteed. Factors such as weather conditions, carrier delays, or customs processing may affect delivery times. 4.3 Order Tracking Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the tracking number provided. 5. International Shipping 5.1 Customs, Duties, and Taxes For international orders, customs fees, duties, and taxes may apply and are the responsibility of the customer. These charges are not included in the item price or shipping cost. Please check with your local customs office for more information on potential fees before placing an order. 5.2 Delivery Timeframes International delivery times may vary depending on the destination country and customs processing. Please allow additional time for international deliveries. 6. Shipping Restrictions Certain products may be subject to shipping restrictions due to regulations, hazardous materials, or other limitations. If your order contains restricted items, we will notify you and provide alternative options if possible. 7. Lost or Damaged Packages 7.1 Lost Packages If your package is lost during transit, please contact us at sales@ngxcorp.com within 7 days of the estimated delivery date. We will work with the carrier to locate the package or arrange for a replacement. 7.2 Damaged Packages If your package arrives damaged, please take photos of the damaged packaging and items and contact us at sales@ngxcorp.com within 30 days of receiving the order. We will assess the damage and provide a replacement or refund as appropriate. 8. Changes to Your Order 8.1 Address Changes If you need to change the shipping address for your order, please contact us immediately at sales@ngxcorp.com We can update the address as long as the order has not yet shipped. 8.2 Order Modifications Once an order has been placed, it cannot be modified. If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled. 9. Contact Information If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at: NGXCORP PRIVATE LIMITED, 2, WEST STREET, AKRAHARAM, Ramanathapuram, Tamil Nadu, 623501. Email: info@ngxcorp.com Phone: +91 6383752435. 10. Changes to This Policy We may update this Shipping Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated. We encourage you to review this policy periodically to stay informed about our shipping practices. Additional Considerations: 1. Carrier Partnerships: Mention any specific carriers you work with (e.g., professional, ST Courier, DTDC, FedEx, DHL) to set customer expectations for delivery services. 2. Handling Delays: Include information on how your company handles delays in shipping, whether due to internal processing or external factors like weather or carrier issues. 3. Shipping Promotions: If you offer free shipping or other promotions, make sure to specify the terms and conditions related to those offers. 4. Eco-Friendly Options: If your company provides eco-friendly or sustainable shipping options, highlight these to appeal to environmentally conscious customers. Consulting with a legal professional is recommended to ensure your Shipping Policy is comprehensive, legally compliant, and aligned with your business practices.