Refund Policy

Refund Policy Effective Date: 18/08/2023

1. Introduction
At NGXCORP PRIVATE LIMITED, we strive to ensure our customers are satisfied with their purchases. This Refund Policy outlines the terms and conditions under which refunds may be provided for purchases made on our website www.ngxcorp.com or through our services.

2. Eligibility for Refunds
2.1 Digital Products and Services
Refunds for digital products (such as software, e-books, or online courses) and services (such as consulting or subscription services) are subject to the following conditions:

• Digital Products: Refunds for digital products are only available if the product is defective or not as described. Refund requests must be made within 7 days of purchase.
• Services: Refunds for services are available if the service has not been delivered as promised or if you cancel the service within 15 days of purchase. Certain services may have specific refund terms outlined in the service agreement.

2.2 Physical Products
If you purchase physical products (such as hardware or physical software media), refunds are subject to the following conditions:

• Return Window: You may request a refund within 7 days of receiving the product. The product must be returned in its original condition, including packaging, manuals, and all accessories.
• Condition: Refunds are not available for products that are damaged, missing parts, or not in their original condition due to misuse.

2.3 Non-Refundable Items
Certain items are non-refundable, including:

• Gift cards or vouchers.
• Downloadable software, once delivered or accessed.
• Custom or personalized products, unless they are defective or damaged.

3. How to Request a Refund
To request a refund, please follow these steps:

1. Contact Us: Email our customer support team at info@ngxcorp.com with your order number and a detailed explanation of why you are requesting a refund.
2. Approval: Our team will review your request and respond within 7 business days. If approved, we will provide instructions on how to return the product (if applicable) or issue the refund.
3. Return Shipping (if applicable): You are responsible for return shipping costs unless the product is defective or the wrong item was shipped. We recommend using a trackable shipping method.

4. Refund Process
4.1 Processing Time
Once your refund request is approved and, if applicable, the product is returned, we will process your refund within 7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
4.2 Partial Refunds
Partial refunds may be granted in certain circumstances, such as:

• If the product is returned in its original condition but with missing parts.
• If the service was partially delivered.

5. Exchange Policy
We offer exchanges for defective or damaged items. If you need to exchange a product, please contact us at info@ngxcorp.com with your order number and details of the issue.

6. Cancellations
6.1 Orders for Physical Products
You may cancel your order for physical products before the item has shipped. Once shipped, the order cannot be canceled, but you may request a refund after receiving the item.
6.2 Subscriptions and Services
You may cancel subscriptions or services at any time. However, refunds for the unused portion of the subscription or service may not be available unless specified in the service agreement.

7. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
NGXCORP PRIVATE LIMITED, 2, WEST STREET, AKRAHARAM, Ramanathapuram, Tamil Nadu, 623501.
Email: info@ngxcorp.com
Phone: +91 6383752435

8. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. Please review this policy periodically to stay informed about our refund practices.

Additional Considerations:

1. Local Regulations: Ensure that your Refund Policy complies with local consumer protection laws, which may mandate specific refund conditions or rights.
2. Clear Communication: Make sure the refund terms are clear and visible to customers before they make a purchase. Consider including links to the Refund Policy on product pages and during the checkout process.
3. Custom Terms for Specific Products: If you offer different types of products or services (e.g., SaaS, digital downloads, physical goods), you might need separate refund terms for each category.
4. Handling Disputes: Include information on how disputes will be handled if a customer is not satisfied with the outcome of a refund request. Consulting with a legal professional is recommended to ensure that your Refund Policy is compliant with all applicable laws and tailored to your business.